Eagle Turns 37

Eagle Corporation Pvt. Ltd., a professionally managed company with travels as their hub, and having ventured into petroleums and marketing, was established in the year 1978 at Rajkot city by the chairman Lt. Rasiklal Damjibhai Golwala. It began its journey with the travels division, and had only 2 buses to start the operations with. It successfully completes 37 years of operation today.

Eagle travels commenced its corporate journey under the leadership of Late Sh. Rasikbhai Damjibhai Bavaria(Golwala) in the year 1978. Our founder chairman was a man of vision & possessed exemplary quality who always thought beyond the horizons. He believed in being focused & sharp like an Eagle, which is the king of the birds & is known for its agility & precision. It was his passion to serve people & help them better facilities while travelling. He introduced “Comfort” to the travel industry. This attitude of his made his develop buses with entertainment facility way back in the year 1980 when television was also not introduced.

From the year 1978 with only 2 buses (travels division) till to date, along with the passing time and different experiences it gathered, it has been able to not only increase the fleet from 2 to 146, but also add new divisions like Marketing, Petroleum, Motors and Tourism & Forex to its credit. The latest inclusion is the worlds most elite and largest bus chassis manufacturing companies like Mercedes Benz, Volvo and Isuzu with their models like, single axile and multi-axile both in its fold.
Inspite of the fact that their was several private bus operators not only in Gujarat and in India but very few players who are such old, As most of the operators wind up in 5-7 years of time. Such long term sustainability in business is to be credited

Previous to our launch of bus services between Rajkot & Mumbai in the year 1978, Eagle travels was known as ‘Saurashtra Tourist Corporation’ & used to lease bus for corporate affairs & wedding functions. What began with a fleet of 2 buses having its services in just 2 cities with one departure in a day has today reached a fleet size of over 200 buses covering over 30 cities in 6 states of India with over 75 departures in a day.

As the price of a bus varies from 30 lakh to Rs 1.2 cr & all the buses are operational on Indian roads,While travelling on the road a bus is under constant chances of damage from traffic,bad roads etc. To manage a fleet size of such proportion is a challenge. People start a manufacturing business and the machines are kept inside a constructed building,A farmer can fence his farm land but a bus operator has to keep his expensive buses running on the road to earn his daily bread. With such difficult conditions maintaining  the high  serve standards and to keep the show running over several years takes huge amount of efforts from the operator.

Eagle has a history of always bringing new innovations in the industry. It has several firsts to its credit. From introducing bottled water free of charge to each passenger to brining WIFI in buses to keep the customer connected during their travel. It is under Eagle Travels became the first travel operator in the country to introduce computerized tickets .

Eagle has also launched its signature service : “CLUB ONE” that proves to be Gujarat’s first luxury road transport . The luxury coaches are an amalgam of travel with luxury. The future belongs to those who believe in the beauty of their dreams and “CLUB ONE” is what bears the future within. It affirms to be the product that has been never brought on route before. It is always good to have an end to our journey, wherein “CLUB ONE” avails you with the quality of journey that matters in the end.

Swachh Bharat

Maintaining personal hygiene is necessary for many reasons; personal, social, health, psychological or simply as a way of life. Keeping a good standard of hygiene helps to prevent the development and spread of infections, illnesses.

Prime Minister Narendra Modi launched Swachh Bharat Abhiyan from Valmiki Basti in New Delhi on 2nd October 2014, the birth anniversary of Mahatma Gandhi. The Prime Minister asked citizens to change their mindsets as cleaning is not only the responsibility of safai karamcharis. The ambitious drive includes sweeping, removal of garbage, debris and unauthorised encroachments from the roads, markets and residential places. The campaign is aimed at making India a clean country by 2019, the 150th birth anniversary of Mahatma Gandhi.

A clean environment ensures the continual existence and survival of all life on Earth. Cleaning the environment reduces pollution, protects unique ecosystems, prevents the extinction of endangered species and conserves resources, such as water, land and air. A clean environment ensures the protection of biodiversity and ecosystems upon which human life and all other life on Earth depends.

If you look around, trash and litter is everywhere. Nobody seems to care about the waste, and how we discard it. If anything, we add to the garbage that is already abundant in the open and is everywhere. Littering a plastic cup on the road-side, after we done using it, is the norm. No one realize anything wrong with it. Throwing our waste on the street, and right outside our own house is a part of the daily routines. That’s how we are, that’s what we think is normal. Having waste and garbage scattered around everywhere does not bother us. We are content within ourselves as long as our house is polished clean up to the front doorstep. When it comes to surroundings, that’s where our responsibilities seem to end. That’s where we tend to stop – our doorsteps.

Taking context of travel & transportation: Throwing waste everywhere makes it difficult for other passengers during the journey and for the next passenger coming in. It takes 2 hours to clean the bus thoroughly from inside and outside after a journey. After a journey bus is filled with empty wafers packets, Biscuits, Bottles etc. this leftovers can be easily carried by the respected passengers but it is generally ignored. Due to this ignorance, Wash room in our bus Club One got choked several times because customers used to litter in the toilet

Sooner or later we have to realize this problem. We need to change our mentality on how we treat our neighborhood and surroundings. Littering is socially accepted in India – nobody minds, no one cares! We can make all the progress, we can make all the economic strides alongside the rich nations, but we can only go so far if we are surrounded by the smelly dirt piles and garbage. Financial and economic breakthroughs are good. However, along the way, what we really need is a change in our mentality to care for our environment, to care for our own surroundings. And, we need to realize this at personal level, sooner than later.

Online Bus Travel Industry in India

The bus travel industry in India is unorganized and highly fragmented. It is a 120 billion annual turnover industry with a growth rate of 25% per year. This industry is growing phenomenally in India, being one of the most preferred modes of transport for millions of Indians. There are around 2000 private bus operators which function with almost 20000 buses on point to point routes. In the Indian bus travel industry, most of the private players were regional players and did not have a pan India presence and therefore there was a lack of a centralized platform for organized scale of operations.

Despite of growth of online ticket reservations in India through renowned players like makemytrip.com (airline) and IRCTC.com (train), there was a reasonably slow growth when it came to online bus reservations. The role of IT in revenue management is prominently discussed by many researchers. The reasons for this slow growth could be attributed to several reasons like the unwillingness of the majority of the Indian population to book their bus tickets online, low internet penetration and more than that, the unavailability of a proper online platform to book their bus tickets.

The major challenge with the Indian bus ticketing industry is that despite of being used by millions of people it took a long period to witness some innovations in this sector. Moreover, within the travel industry it is noticed that the train and flight ticketing had centralized booking and reservation process implemented much earlier than bus travel industry. The bus operators are scattered across the country largely supported by conventional travel agents. There was an absolute need for transparency within the industry so that consumers can avail the services of a centralized system where they could be acquainted with the information regarding the total number of bus routes in operation, prices, availability, seat preferences, cancellations, refunds and feedback options.

E-ticketing or electronic ticketing in India is changing the landscape, especially air travel and railways ticketing coming a long way ahead. There are research studies which have discussed that service providers could increase their transactional efficiencies and expand their services by adopting modern IT in revenue management.

Growth Drivers of online travel industry in India:

 (i) Growth of Internet, (ii) Growth in Low-cost transportation option (iii) Secure payment mechanisms

Main Challenges:

 (i) Low margins and high operating costs (ii) Poor internet and credit card penetration

There are several players in this domain Redbus being the market leader, other players are Abhi bus, Simply Bus, Yatra.com and Bus Safar.com. With the redbus revolution, the potential in this arena is not out of sight. The competition in this business comes from basically travel agents and ticketing companies who have presence locally, nationally and few of those who even have an international presence. redbus over the years has adopted a business model which is quite difficult for the competitors to replicate due to which redbus is ahead in the contest.

Indian Bus Industry - An Overview Part 1.

Bus industry is one of the vital integral segments of Indian automobile industry. It is a common widespread public transport in India. The industry comprises of buses that are categorized into school buses, mini buses, tourist buses, deluxe buses, commuter buses and others depending on the use. Owing to the development of infrastructure and roads, connecting to remote places has become easier due to which more and more people are availing bus services. This has greatly contributed to the growth of bus industry. Proliferation of internet, rising income, online bus ticket search and booking, growth in low cost carriers, have further added to the growth of travel market in India

The first motor bus route started on July 15, 1926, and ran between Afghan Church and Crawford Market, Mumbai. The bus fare for the same journey was four annas, i.e 25 paise. Indian bus travel industry is a 15000 crores industry and growing annually at 25 %, with over 3,00,000 tickets sold daily, roughly making it an inventory worth $3bn.Indian bus market which was previously and at times still considered a very unorganized, fragmented and unregulated. However, now the market is slowing moving towards some uniformity and consolidation. Today, India has 5,000 private bus operators with a fleet size ranging from 5 to 500 buses.Indian bus market has revolutionized in the last 10-12 years,lot of changes have taken place in the functioning of the sector which is adding more convenience and comfort to the passengers. Indian bus market is divided into 4 broad categories

·         Mass market with bus ranging from Rs.22 lakh to 30 lakh. This market has the largest market share of over 60 %.  Rs. 22 lakh is for the non AC bus while an AC bus costs around Rs.30 lakh.

·         Value market with cost of the bus ranging from Rs.40 lakh to Rs.60 lakhs. Buses like ISUZU,Swaraj Mazda, MAN etc. occupy this segment and this segment has only 2 % market share.

·         Premium bus market is the market where bus range from Rs.80 lakh to a 1.2 crores. Volvo, Mercedes, Scania are the key players in this segment. This segment has a market share of around 25 % and it is this segment which is bringing about the changes in the industry.

·         Super premium bus market with cost of the bus from Rs.1.5 crores upwards. CLUB ONE, Olivia, SVLL connect form part of this segment and it occupies a niche market share of 1 %. The target group for this segment is the affluent class and people with deep pockets. Customers who prefer to travel in luxury.

The coming years will bring in consolidation, Lots of improvement and growth. The seeds of the future plants are being sown and good times lie ahead.

A true leader

A 12 year old takes an overnight journey in  a run down state transport bus from the town of Rajkot to Udaipur. He is taking this journey to over see the bus body building for the bus owned by his father’s travel agency.  How many of us will undertake such journeys and showcase levels of commitment and dedication at this age .Most of us are all occupied with our play and studies during that age.Taking up such strenuous journeys requires a strong will power and determination.

This relentless commitment towards work has made him to lead Gujarat’s one of the largest and most trusted private bus service operator. What  commenced with only 2 buses in the year 1978 has spread its wings to over 200 buses in a span of glorious 36 years.

His staff members ranging from drivers, Booking agents, Managers all consider him to be part of their family. He is always there with them in their hour of need. His ability to support, encourage and motivate his staff has made them stick to the company for the last 25-30 years in an industry where the transition rate is very high.

In today’s era of ever changing world, He has been setting new bench marks with regards to the service imparted to the customers. Giving a Comfortable ride to its passengers is his first and foremost priority. He has been continuously doing it which has made 3 generations of customers travel with his company .

A foresighted approach to do something better is reflected in their tagline “A step  ahead always”.

On his 50^th Birthday today, Wishing him lots of good health,happiness, Success and prosperity in all his endeavors.  Many many happy returns of the day Jayubhai.

Customer Devo Bhava

 આજના આ સ્પર્ધાત્મક યુગમાં સૌથી મહત્વપૂર્ણ બાબત કોઈપણ કંપની (પછી તે મેન્યુફેક્ચરિંગ ક્ષેત્રે હોય  કે સર્વિસ ક્ષેત્રે ) માટે પોતાનાં ગ્રાહકોને સમજવાનું છે.જે કંપની પોતાનાં ગ્રાહકોને સમજી શકે છે,તે પોતાની પ્રોડક્ટ કે સર્વિસથી ગ્રાહકોની નિકટ આવી શકે છે.

ગ્રાહકોને સમજવું  એટલે શું ? ગ્રાહકને સમજવું એટલે ગ્રાહકના ગમાં-અણગમાંનો ક્યાસ કાઢવો. અહી ગ્રાહક એટલે એવી વ્યક્તિ કે જેણે કંપનીની પ્રોડક્ટ કે સર્વિસનો ઉપભોગ કર્યો હોય અને પોતાનાં સારાં - નરસાં અનુભવો કે ગમાં - અણગમાને નિષ્પક્ષ રીતે રજૂ કરી પોતાનાં અમૂલ્ય સૂચનો આપી શકે.  આ સૂચનોનો અમલ એટલે વર્તમાન ગ્રાહકોનો ભરોસો જીતવો અને બીજી રીતે કહીએ તો ભવિષ્યના નવા ગ્રાહકો એકત્રિત કરવાનો સીધો સાદો અને સિદ્ધ ઉપાય કારણકે એક સંતુષ્ઠ ગ્રાહક એ કંપનીનો એક એવો  પ્રતિનિધિ છે કે જે પોતાનાં સારાં અનુભવોને પોતાના મિત્ર મંડળ કે વ્યવસાયિક વર્તુળમાં ફેલાવીને નવા ગ્રાહકો લાવવાનું કામ કરી આપે. દરેક કંપની માટે આવો એક સંતુષ્ઠ ગ્રાહક જરૂરી છે. સરળ ભાષામાં કહીએ તો ગ્રાહક સંતુષ્ઠી એટલે ગ્રાહકના ગમાં-અણગમા નો ખ્યાલ રાખવો-ગમાને દઢ બનાવવો અને અણગમાને દૂર કરવો.  આજે આ લખતાં એક ઢાબામાં વાંચેલું વાક્ય 'ન ભાવે તો અમને કહેજો,ભાવે તો સૌને કહેજો' ની સાર્થકતાનો અર્થ સમજાય છે.

તાજેતરમાં જ ગુજરાતની એક અગ્રગણ્ય ટ્રાવેલ એજન્સીએ પોતાની 36 મી વર્ષગાંઠ 1 લી એપ્રિલે અનોખી રીતે ઉજવી. આ કંપનીએ ગ્રાહકને વધુ નિકટ લાવવાના હેતુસર એક સર્વેક્ષણ કરાવ્યો.  આ સર્વેક્ષણમાં મુસાફરોએ પોતાનાં અનુભવોને એક વિડીયો ઇન્ટરવ્યુંમાં કંડારિત કરવાનું હતું કે તેઓ શા માટે તે ટ્રાવેલ્સ દ્વારા મુસાફરી કરવાનું પસંદ કરે છે.  આ સર્વેક્ષણમાં સતત એક મહિના સુધી 120 મુસાફરોના વિડીયો ઈન્ટરવ્યું લેવામાં આવ્યા અને એટલું જ નહિ 120 માંથી 36 જેટલાં મુસાફરોને તેમના સૂચનો બદલ  વિનામૂલ્ય ટીકીટ દ્વારા સન્માનિત કરવામાં આવ્યા.

સર્વેક્ષણના તારણોમાં મહદઅંશે મુખ્ય 5 પરીબળો હતાં કે જે નિર્ણયાત્મક હતાં.

1.સંચાલકની સમય બધ્ધતા

2.આગમન અને પ્રસ્થાનના સમય

3.પીક અપ અને ડ્રોપ સ્થાન

4.બસની હાલત, આપવામાં આવતી સવલતો અને તકનીકી ખામીને કારણે જયારે બસ ખોટકાય ત્યારે સંચાલક દ્વારા કરવામાં આવતી પરીસહાયતા

5.સ્ટાફની વર્તણુક

તમને એ જાણીને અત્યંત આનંદ અને ગર્વ  થશે કે આ સર્વેક્ષણ ગુજરાતની નામાંકિત અને  વાંચનારા મોટાભાગનાંઓએ જેમની સેવાનો અનુભવ કરેલ હશે એવી 'ઈગલ ટ્રાવેલ્સ ' દ્વારા કરવામાં આવેલ છે.

આ પ્રકારના સર્વેક્ષણની  પહલ જ દર્શાવે છે કે ઇગલ ટ્રાવેલ્સ  કે જે વર્તમાન માં તો અગ્રેસર છે જ અને ભવિષ્યમાં પણ અગ્રેસર રહેવા કટિબદ્ધ છે. ખરેખર, એવું કહેવામાં જરા પણ અતિશયોક્તિ નહિ થાય કે ઈગલ ટ્રાવેલ્સે 'કસ્ટમર દેવો ભવ'નું સૂત્ર આત્મસાત કરેલ છે.

Advantages of Technology in Bus booking

સૌથી મોટા ફેરફાર પૈકીનો એક ટિકિટ બુકિંગની પદ્ધતિમાં થયો છે. અગાઉ યાત્રીઓને ટિકિટ બૂક કરાવવા માટે ઓપરેટર/ એજન્ટ્સની ઓફિસે જવું પડતું હતું અને યાત્રી રિટર્ન ટિકિટ બૂક કરાવી શકતા નહોતા. આજે બસની ટિકિટ નીચે જણાવેલ પદ્ધતિઓથી બુક કરી શકાય છે

• ·       ઓપરેટરના કોલ સેન્ટર્સ/ ટેલિફોનિક બૂકિંગ મારફત બુકિંગ
• ·         ઓપરેટરની વેબસાઇટ મારફત અથવા રેડબસ.ઇન, અભિબસ, ટ્રાવેલયારી, મેકમાયટ્રિપ સહિતના જેવા પોર્ટલ દ્વારા ઓનલાઇન બુકિંગ
• ·         ઓપરેટર્સની મોબાઇલ એપ્સ દ્વારા બુકિંગ

આજે પાંચ ટકા ભારતીયોએ તેમની ટિકિટનું ઓનલાઇન બૂકિંગ કરાવવાનું શરૂ કર્યું છે અને આ વસતિ દરરોજ વધી રહી છે. અગાઉ રવાનગીના અમુક કલાકો/ મિનિટો પૂર્વે બસની ટિકિટોનું બુકિંગ થતુ હતું, જ્યારે આજે પરિસ્થિતિ એવી છે કે આશરે 32 ટકા લોકો યાત્રાના દિવસે બૂક કરાવે છે, જ્યારે 24 ટકા લોકો યાત્રાના એક દિવસ પહેલા ટિકિટ બૂક કરાવે છે અને તહેવારો કે રજાની સિઝન દરમિયાન ટિકિટનું બુકિંગ લગભગ 15-20 દિવસ પહેલા કરાવાય છે. 13 જાન્યુઆરી બાદથી ઓનલાઇન બસ બૂકિંગમાં 185 ટકાનો ભારે વૃદ્ધિદર નોંધાયો છે.

ભારતમાં આજે સમગ્ર દેશમાં 2,000 સંગઠિત ખાનગી બસ ઓપરેટર્સ છે, જેઓ 20,000 લક્ઝરી બસનો કાફલો ધરાવે છે, જે પૈકીની આશરે 20 ટકા બસ એસી. બસ કેટેગરીમાં આવે છે. કુલ ઓનલાઇન બૂકિંગ પૈકીનું 72 ટકા બૂકિંગ એ.સી. બસ માટે અને 28 ટકા બૂકિંગ એ.સી. સિવાયની બસ માટે થાય છે. આ 2,000 ખાનગી બસ ઓપરેટર્સ વ્યક્તિગતપણે ઓછામાં ઓછાં 10 શહેરને સેવા પૂરી પાડે છે તથા પ્રત્યેક શહેરમાં તેમની પોતાની ઓછામાં ઓછી ઓફિસનું નેટવર્કિંગ ધરાવે છે તથા કમ્પ્યૂટર આધારિત ટિકિટના લીધે વાસ્તવિક સમયના ધોરણે ઇન્વેન્ટરીનું મેનેજમેન્ટ થાય છે, આ રીતે બસમાં બેઠક પ્રાપ્તિનો દર વધી રહ્યો છે.

જીવનમાં એકમાત્ર સતત ચાલતું જો કોઇ તત્વ હોય તો તે પરિવર્તન છે અને તે માનવજાતિ તથા માણસાઈના ભલા માટે થતું રહે છે. તમે આ લેખમાં જાણશો કે હવે કેટલાક નવી નવીન પહેલ થઈ છે.

ઇગલ ટ્રાવેલ્સ એ ગુજરાત, મહારાષ્ટ્ર, રાજસ્થાન, દિલ્હી રાજ્યોમાં છેલ્લાં 35 વર્ષથી બસ સેવાનું સંચાલન કરે છે અને તે અમદાવાદ, રાજકોટ, જામનગર, પોરબંદર, ભુજ, ગાંધીધામ, અંજાર, બરોડા, સુરત, વાપી, ઉદયપુર, મુંબઈ, પુણે, જયપુર, દિલ્હી અને મુંદ્રા સહિતના સ્થળો વચ્ચે સેવા પૂરી પાડે છે. ઓફિસનું નેટવર્ક સ્થાપનારી અને કમ્પ્યૂટર આધારિત ટિકિટ આપનારી ઇગલ ટ્રાવેલ્સ સૌપ્રથમ ઓપરેટર હતી. ગુજરાતમાં વોલ્વો, મર્સિડિઝ અને મલ્ટિ એક્સેલ બસ લાવવાની પહેલ કરનારી કંપની ઇગલ ટ્રાવેલ્સ હતી. તાજેતરમાં જ ઇગલે પોતાના કાફલામાં ક્લબ વન બસનો ઉમેરો કર્યો છે જે સુપર લક્ઝરી બસના વર્ગમાં સર્વશ્રેષ્ઠ છે. આ કંપની ટેક્નોલોજી અને તેના વપરાશ તથા આધુનિકીકરણમાં વિશ્વાસ ધરાવે છે. કંપનીના 200  બસના કાફલામાં 50 વોલ્વો, મર્સિડિઝ બસનો સમાવેશ થાય છે. અમે તમને ‘હંમેશા... એક ડગલું આગળ’ રાખવાનો પ્રયાસ કરીએ છીએ.

Role of Technology in today's times.

આપણે 21મી સદીમાં જીવીએ છીએ. આ યુગમાં ટેક્નોલોજીએ કૂદકે ને ભૂસકે વિકાસ સાધ્યો છે. આજે ટેક્નોલોજીના આવિષ્કારો વિના એક મિનિટ કે એક દિવસ પણ રહેવું આપણા માટે સંભવ નથી. સ્માર્ટ ફોનની શોધના લીધે તમારી ઓફિસ, તમારું વોલેટ, તમારી સામાજિક ઉપસ્થિતિ, તમારું સંગીત, તમારું ટેલિવિઝન – આ બધું એક નાની ડિવાઇસમાં સમેટાઈ ગયું છે. જો તમે ટેક્નોલોજીની સાથે બદલાઓ નહીં તો આઉટડેટ થઈ જાઓ છો.

એ દિવસો ગયા કે જ્યારે બસની યાત્રાને ઉતરતી નજરે જોવામાં આવતી હતી અને બસની સ્થિતિ કંગાળ રહેતી હતી. વોલ્વો, મર્સિડિઝ, સ્કેનિયા, મેન જેવી કંપનીઓ તથા તાતા અને અશોક લેલેન્ડ જેવી ભારતીય કંપનીઓ દ્વારા આધુનિક બસોની રજૂઆત કરાયા બાદ આજે યાત્રા માટે ચમકતી, સ્વચ્છ, આરામદાયક બસો મળતી થઈ છે. ટેક્નોલોજીએ આ પરિવર્તનમાં મહત્વની ભૂમિકા ભજવી છે.

ભારતના બસ ઉદ્યોગનું કદ આજે રૂ. 15,000 કરોડનું છે. ટેક્નોલોજીની નવીન પદ્ધતિની દૃષ્ટિએ પણ આ ઉદ્યોગે વિરાટ પ્રગતિ સાધી છે. ભારતના યાત્રિકોમાં બસ દ્વારા મુસાફરીનું ચલણ વધી રહ્યું છે. આ બાબતનો પુરાવો એ વાત પરથી મળે છે કે રેલવેએ મુંબઈ અને પુણએ વચ્ચેની શતાબ્દી સેવા થોડા સમય માટે રોકવી પડી હતી, કારણ કે આ બંને શહેરને જોડતા એક્સપ્રેસવે પર વોલ્વો  બસ સેવાની લોકપ્રિયતા વધી રહી હતી. અમદાવાદ-રાજકોટને સરેરાશપણે 39 ટ્રેન પરસ્પર જોડે છે, જેની સામે આ બંને શહેર વચ્ચે રોજની 60 બસ દોડે છે. આ બાબત પરિવહનના અન્ય માધ્યમોની તુલનાએ બસની લોકપ્રિયતા દર્શાવે છે.

આજની બસ ચાર્જિંગની સુવિધા, તમને યાત્રા દરમિયાન કનેક્ટ રાખવા માટે વાઇફાઇની સુવિધા, બસોમાં પ્રિ-લોડેડ ડીવીડી ઉપરાંત લાઇવ ટેલિવિઝન નિહાળવાની અને ટોઇલેટની સુવિધા હોય છે. બસમાં ભોજન પણ આપવામાં આવે છે. સ્લીપર બસ પણ આ ક્ષેત્રમાં નવીન ફેરફારનો એક ભાગ છે.

તકનિકી દૃષ્ટિએ આધુનિક એવી નવી મલ્ટિ એક્સેલ બસ શહેરો વચ્ચેની યાત્રાના સમયમાં 15 ટકાનો ઘટાડો કરવામાં મદદરૂપ થઈ છે. બસ યાત્રા સામાન્યરીતે છ થી 10 કલાકનો ગાળો ધરાવતી યાત્રા માટે હાથ ધરાતી હોય છે. મલ્ટિ એક્સેલ ઓટોમેટિક ટ્રાન્સમિશન સ્લીપર અને સેમી સ્લીપર બસની રજૂઆત સાથે આ માન્યતા પણ બદલાઈ રહી છે. ઉદાહરણ તરીકે જોઈએ તો અમદાવાદ અને બેંગલોર વચ્ચેનું અંતર ટ્રેનથી કાપતા 36 કલાક થાય છે, જ્યારે આ જ યાત્રા બસમાં કરવામાં આવે તો 24-26 કલાક થાય છે.

બસ સંચાલકોને ઓટોમેટિક ટ્રાન્સમિશન ધરાવતી પાવર સ્ટીયરિંગ વડે સજ્જ બસ તેમના માઇલેજમાં સુધારો કરવામાં, ડ્રાઇવરે કરવા પડતા પ્રયાસો ઘટાડવામાં અને મુસાફરોને આરામદાયક યાત્રા પૂરી પાડવામાં મદદરૂપ થઈ છે. જીવનમાં પરિવર્તન સતત ચાલતું રહે છે અને તે માણસાઈ તથા માનવજાતિના લાભ માટે થાય છે. હવે થોડા નવા ઇનોવેશન થઈ રહ્યાં છે.  

ઇગલ ટ્રાવેલ્સ એ ગુજરાત, મહારાષ્ટ્ર, રાજસ્થાન, દિલ્હી રાજ્યોમાં છેલ્લાં 35 વર્ષથી બસ સેવાનું સંચાલન કરે છે અને તે અમદાવાદ, રાજકોટ, જામનગર, પોરબંદર, ભુજ, ગાંધીધામ, અંજાર, બરોડા, સુરત, વાપી, ઉદયપુર, મુંબઈ, પુણે, જયપુર, દિલ્હી અને મુંદ્રા સહિતના સ્થળો વચ્ચે સેવા પૂરી પાડે છે. ઓફિસનું નેટવર્ક સ્થાપનારી અને કમ્પ્યૂટર આધારિત ટિકિટ આપનારી ઇગલ ટ્રાવેલ્સ સૌપ્રથમ ઓપરેટર હતી. ગુજરાતમાં વોલ્વો, મર્સિડિઝ અને મલ્ટિ એક્સેલ બસ લાવવાની પહેલ કરનારી કંપની ઇગલ ટ્રાવેલ્સ હતી. તાજેતરમાં જ ઇગલે પોતાના કાફલામાં ક્લબ વન બસનો ઉમેરો કર્યો છે જે સુપર લક્ઝરી બસના વર્ગમાં સર્વશ્રેષ્ઠ છે. આ કંપની ટેક્નોલોજી અને તેના વપરાશ તથા આધુનિકીકરણમાં વિશ્વાસ ધરાવે છે. કંપનીના 200  બસના કાફલામાં 50 વોલ્વો, મર્સિડિઝ બસનો સમાવેશ થાય છે. અમે તમને ‘હંમેશા... એક ડગલું આગળ’ રાખવાનો પ્રયાસ કરીએ છીએ.

Women's day

Women is the most beautiful creation of the God. In order to recognise the efforts of women who play several important roles in the life's of each of us. United Nations started celebrating 8th  March as International Women's day. The political and human rights theme designated by the United Nations runs strong, and political and social awareness of the struggles of women worldwide are brought out and examined in a hopeful manner. This is a day which some people celebrate by wearing purple ribbons

This celebration of Women's day started in the year 1977. This year's women's day celebration theme by The UN  is "Equality for Women is Progress for All".

There is a very famous saying, "If you educate a male, you educate a person,If you educate a female,you educate a whole family".

Today Women play an equal part in the success and progress of the world. From Mother Teresa, Ela Bhatt (SEWA), Sania Mirza( Lawn Tennis),Saina Nehwal( Badmintion) Chanda Kochchar (ICICI Bank), Shikha Sharma( AXIS) Arundhati Bhattacharjee ( SBI) ,Kalpana Chawla. Anu Agha, Zia Mody, Indira Gandhi, Sarojini Naidu, Lata Mangeshkar, The list is endless today, Each and every field you can think of there is a women achiever.  

Today's women is not only a successful Mother,Wife,Sister,Daughter but also a successful Entrepreneur, Manager, Ideator,Innovator,Scientist,Astronaut,Sports person,Actress,Director,Music Composer,Model,Singer and it goes on.

Women in the society needs to be respected,Empowered,Encouraged and given full support, She should not be suppressed to lead a life of compromises. Women does a lot of sacrifices in her life by bringing us to this world.

We at Eagle Travels over the last 36 years have followed a policy ensuring Women’s safety and comfort while travelling alone with us. Eagle Travels never allocates a seat next to a alone women traveler to a male passengers in spite of the fact that the bus is running full and there is huge demand for the seat. We forgo profits in order to maintain Safety and comfort for women passengers travelling alone. We allocate co passengers seat only to a lady. In case we are not able to find another lady, the adjacent seat remains vacant.

Bringing smiles to 10,000 lives daily

We all have in our childhood played games like building blocks & creating human chains and links.Each block plays its own important & unique role in the formation of the entire structure. Each human in the chain or each runner in the relay race in an integral part of the entire value chain, each one's contribution is extremely important in the proper functioning of the system.

Our organisation comprises of the following people

• Drivers
• Attendants/helpers
• Cleaners
• Ticket booking  staff & agents
• call center staff
• Janitors
• Hostesses
• Security guards
• Accountants

Every staff member plays a role which is unique and irreplaceable.

• Janitors duly is to keep the washroom at our office/Waiting lounge and in our buses clean. We all need to answer nature's call at frequent intervals and we all need a good clean washroom for the same. 

• Ticket booking staff & agents: These are the people who are our eyes,ears and nose, They are responsible for ticket booking and bringing business to the organisation. Their interaction is highest with the customers. Their behavior matters the most to customers, they not only provide all the information to the customer but also help them understand and help them with a smoother booking of tickets.

• Cleaners:  The responsibility is to keep the bus clean and tidy for travel. The bus needs to be cleaned not only from inside but also from outside,It takes around 2 hours to clean the entire bus as there is lot of litter in the bus in the form of empty packets,bottles,wrappers and papers. It is very necessary to keep the bus clean for the next ride as it forms a very important part of the customer experience. Thus our cleaners work relentlessly to keep the vehicle speak and span.

• Attendants and Helpers: These are those people who travel with the bus,their responsibility is to provide you the amenities like water bottle, Blanket,loading and unloading your luggage along with timely informing customers about the halts and approaching destinations. They handle the entertainment system also.

                                        

• Call centre employees: These are the back end people of our organization,who are never seen but always heard. They manage the entire call centre and online booking along with handling all your queries.

• Accountants:  They manage the cash flows for the company, movement of money and licensee and permissions.

• Drivers: These are key personnel of our entire organization. They are responsible for your actual movement from one place to another. They make you reach destination soundly  and safely.It is their driving skills which determiners the smoothness of the ride. Their ability to drive through traffic,terrains,bumps,fog and rains helps form the opinion of the company and its services.

We are fortunate that our drivers are associated with us for over 2 decades now.They care for our business as their own business and we as responsible employers take care of them and their family.

We have a staff of around 500 people so our extended  family comprises of 2000 people. With  2000 passengers travelling with us and their extended family comprises of 8000 people. So overall we are able to bring smile to 10,000 life each day.

We are Eagle travels always keep a motto is "We at Eagle Parivar have given the word "Comfort" to the Travel world over the last 35 years and will continue to offer optimum service levels at affordable prices consistently.."

A big thank you for one and all, We exist only because of our employees and our customers.

Rann Utsav.

Rarely does it happen in one’s life that what we see and what we experience leaves one speechless. One of such experience that India has to offer, awaits you at Rann Utsav, in Kutch, Gujarat. Considered as one of the best experiences of life across the world by lonelyplanet, it is a one of its kind initiative.

Rann Utsav is a festival organised by the government of Gujarat near Ghordo village, which is on the edge of one of the very few salt marsh deserts of the world. As long as one can see, there is just white sand and blue sky. It is a rare experience that any writer will find difficult to express. In the age of urban life, with honks of horn and concrete jungles, ran Utsav comes as one of the most prized experience. But the purpose of Rann Utsav goes beyond just desert. More than anything, it celebrates the rich culture and heritage of Gujarat. You can experience and have a chance to carry home with you the arts, handicrafts, handloom weaving, pottery, Bandhani fabrics of Kutch.

In the evenings before moonlit nights, there is a special experience waiting for you – the folk music and dance of Kutch. Over 50 different artists and dancers perform on moonlit evenings often running into nights, under the open sky and winter breeze. Sitting on Indian style beds getting the peek at unique culture of thousands of years in few hours is a treat in itself. After the performances, you can stay at modern tents with facilities like electricity and even washrooms and experience the desert first hand.

Rann Utsav includes camelback rides into the desert, sightseeing to Mandvi, which is a beach town and home to Vijay Vilas Palace, favourite filming location for Indian films, Indo Pak border and visit to Kala Dungar (Black Mountain). Eagle travels connects Baroda & Ahmedabad to Mandvi with its daily sleeper service.

Rann Utsav is organised at Ghordo village, 400 kilometres from Ahmedabad, the biggest city of the state of Gujarat. Throughout the way, connectivity is very easy. Eagle travels runs every day buses for Bhuj from Ahmedabad, Once in Bhuj, there are ample transit facilities to go to Ghordo. What’s more, you can also book tickets online at 5% discount or through an android app, Eagle travels follows a ladies seat policy & take care of the safety of female passengers travelling alone.

Apart from the Rann Utsav, there are many other places one can visit in Kutch. Only a 100 kilometeres from Bhuj rests Dhola Vira, site of Harappan civilisation. It is one of the three sites of Harappan civilisation, two of which are in India. There is also a wild ass sanctuary in Kutch, which is an endangered animal found only in Gujarat. There is also Narayan Sarovar, a temple town sitting only a few kilometres away from international border. The staff of Eagle travels is well knowledgeable of local region which allows you to relax and enjoy the trip.

Come & enjoy the beauty of White rann of Kutch & get meserised with the nature's beauty.

Jaddu ki Jappi

We are living in the world of everything "Instant". Instant coffee,Instant noodles,Instant loan,Instant money,instant mix,instant food along with instant communication. We want things to happen instantly. In this instant world are we losing our patience instantly,Do we have patience now a days?

Will provide you with two instances.

Incident 1: A customer arrives at 8:30 PM in Ahmedabad in our bus from Rajkot, This is on a tuesday evening, Her husband and daughter arrives to receive her. This lady has to go back to Rajkot on saturday evening at 5 pm, She asks her husband to book the return ticket then and there,Husband approaches the booking agent inside,Who is surrounded by several customers at that point in time as evening time is peak departure time. We do not follow a queue system so we all surround the concerned person & want a reply to our query instantly no matter what the other person is doing. So the husband barges in between & asks a ticket to be booked. Booking agent replys to him showing the notice on the wall, which states the call centre no. 079-615555555.Agent asks him to call the help line no. & get the ticket booked.

 In order to provide ease of ticket booking we have a 30 seater call centre, along with an andriod app for ticket booking using smartphones,tickets can also be booked online & we are providing 5% discount on online booking. Hearing this the husband gets angry and starts saying how rude are you to talk.Why can't you book the tickets,We are your customers since ages.

With the changes in technology,We are providing each & every way for the customer to book tickets with the ease of your home,office or any where else. But we do not have the patience to allow others to finish their work & take up your work on top most priority.

Incident 2: A customer walks in at our paldi office at 12:10 PM & inquires about the departure timing of Rajkot bus. Counter staff informs as 12:30 pm from paldi & 1 pm from S G Road. The customer books the tickets & then makes a comment about why such a delay & says other operators have services every half an hour.When he is being corrected that others have services every one hour & so do others is when he starts asking the timing of all our previous departures. The world today has become a place where every customer wants the service instantly, If a customer has to wait for 20 minutes for his/her journey to start,We start making opinions & giving comments.

Indian cultures is known for its philiophosy of "Vasudev Kutumbhacum" meaning one big family. We are becoming self centred people,We all care about ourselves & no body else. We are losing our virtue of patience & empathy towards others.

Every day our booking staff,Drivers,Cleaners have to deal with hundreds of customers.We train our staff for etiquettes to behave with our customers. It is very easy for anyone to blame others on rude behaviour & spread the word while not paying any attention to one's own deeds.

We want to create a better country for ourselves & for our future generations. Lets us togather start showing some empathy for each other. Lets recognise the efforts put in each & every person,Lets get compassionate towards each other & make a better place for you & for me & for the entire human race.

As Munnabhai says in Munnabhai MBBS. Lets give each other "Jaddu ki jappi".