Monday, 2 December 2013

Jaddu ki Jappi

We are living in the world of everything "Instant". Instant coffee,Instant noodles,Instant loan,Instant money,instant mix,instant food along with instant communication. We want things to happen instantly. In this instant world are we losing our patience instantly,Do we have patience now a days?

Will provide you with two instances.

Incident 1: A customer arrives at 8:30 PM in Ahmedabad in our bus from Rajkot, This is on a tuesday evening, Her husband and daughter arrives to receive her. This lady has to go back to Rajkot on saturday evening at 5 pm, She asks her husband to book the return ticket then and there,Husband approaches the booking agent inside,Who is surrounded by several customers at that point in time as evening time is peak departure time. We do not follow a queue system so we all surround the concerned person & want a reply to our query instantly no matter what the other person is doing. So the husband barges in between & asks a ticket to be booked. Booking agent replys to him showing the notice on the wall, which states the call centre no. 079-615555555.Agent asks him to call the help line no. & get the ticket booked.

 In order to provide ease of ticket booking we have a 30 seater call centre, along with an andriod app for ticket booking using smartphones,tickets can also be booked online & we are providing 5% discount on online booking. Hearing this the husband gets angry and starts saying how rude are you to talk.Why can't you book the tickets,We are your customers since ages.

With the changes in technology,We are providing each & every way for the customer to book tickets with the ease of your home,office or any where else. But we do not have the patience to allow others to finish their work & take up your work on top most priority.

Incident 2: A customer walks in at our paldi office at 12:10 PM & inquires about the departure timing of Rajkot bus. Counter staff informs as 12:30 pm from paldi & 1 pm from S G Road. The customer books the tickets & then makes a comment about why such a delay & says other operators have services every half an hour.When he is being corrected that others have services every one hour & so do others is when he starts asking the timing of all our previous departures. The world today has become a place where every customer wants the service instantly, If a customer has to wait for 20 minutes for his/her journey to start,We start making opinions & giving comments.

Indian cultures is known for its philiophosy of "Vasudev Kutumbhacum" meaning one big family. We are becoming self centred people,We all care about ourselves & no body else. We are losing our virtue of patience & empathy towards others.

Every day our booking staff,Drivers,Cleaners have to deal with hundreds of customers.We train our staff for etiquettes to behave with our customers. It is very easy for anyone to blame others on rude behaviour & spread the word while not paying any attention to one's own deeds.

We want to create a better country for ourselves & for our future generations. Lets us togather start showing some empathy for each other. Lets recognise the efforts put in each & every person,Lets get compassionate towards each other & make a better place for you & for me & for the entire human race.

As Munnabhai says in Munnabhai MBBS. Lets give each other "Jaddu ki jappi".

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